Question 1

How do I verify my eligibility?

Accepted Answer

Create an account on our platform, then navigate to your profile and upload your verification documents. Our team typically reviews submissions within 24-48 hours.

Question 2

What discounts are available?

Accepted Answer

Discounts vary by attraction and your eligibility category. Active military members typically receive 25% off, while donor supported tickets can be up to 100% off.

Question 3

How long are my tickets valid?

Accepted Answer

Ticket validity depends on the type of ticket purchased. Most single-day tickets are valid for the date selected at checkout.

Question 4

Can I get a refund?

Accepted Answer

Refund policies vary by attraction. Generally, tickets can be refunded up to 24 hours before the scheduled date. Contact our support team for specific refund requests.

Question 5

What ID do I need at the park?

Accepted Answer

You'll need to present the same ID used for eligibility verification when entering the park.

Question 6

Can I transfer my tickets to someone else?

Accepted Answer

Tickets are non-transferable and must be used by the person whose name appears on the ticket.

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