Privacy Policy

Last updated: February 19, 2026

Who We Are

Fun Time Operations, LLC operates a network of ticketing and member eligibility platforms that help verified communities access attractions and experiences. We are a private company. We are not a government agency, and we are not affiliated with the U.S. Department of Defense.

What This Privacy Policy Covers

This policy explains how we collect, use, share, and protect information when you:

• Visit our websites, landing pages, and apps
• Create an account or use checkout
• Verify eligibility (military, veterans, first responders, educators, government, and similar groups)
• Contact support
• Interact with our emails, texts, ads, or analytics tools

What We Collect

A) Information You Provide

• Account and contact info: name, email, phone number, mailing address
• Profile info: branch or affiliation, eligibility group, status details needed for verification
• Purchase info: tickets selected, quantities, recipient details, confirmations, communications
• Support info: messages, chat transcripts, call recordings where permitted, and related metadata
• Marketing preferences: opt-in or opt-out choices for email, SMS, and phone
• Any documents you choose to provide for verification, if we offer document upload

B) Information Collected Automatically

• Device and usage data: IP address, device identifiers, browser type, pages viewed, clicks, referral URLs, timestamps
• Approximate location derived from IP
• Cookie and similar tech data (cookies, pixels, SDKs, local storage)

C) Eligibility Verification Data

Because we serve military and similar communities, eligibility data is central to the service. We may collect or generate:

• Eligibility status (eligible or not eligible)
• Eligibility category (for example active duty, veteran, spouse, educator)
• Verification method and outcome details (for example verified via partner, date/time, transaction reference)
• Limited attributes needed to complete verification, which can vary by program

We try to minimize what we collect for verification. We aim to store what we need to run the program, prevent fraud, and meet legal, audit, and partner requirements.

D) Payment Data

We do not store your full card number. Payments are typically handled by a payment processor. We may receive limited payment-related details such as:

Payment confirmation, payment token, last four digits, card brand, billing ZIP, and fraud signals. Your bank and the processor handle sensitive payment credentials.

Cookies and Analytics

We use cookies and similar tools for:

• Core site functions (login sessions, shopping cart, fraud prevention)
• Performance and analytics, including Google Analytics
• Advertising measurement and targeting, including showing you ads on other sites and platforms

Google Analytics may collect identifiers and usage signals to help us understand site activity. If you opt out where required, we will honor that choice using consent tools and settings, when implemented.

How We Use Your Information

• Create and manage your account
• Process orders and deliver tickets or confirmations
• Verify eligibility and prevent fraud, abuse, and account takeover
• Provide customer support and resolve disputes
• Send service messages (receipts, ticket updates, security alerts)
• Send marketing messages by email, SMS, and phone, when allowed, including offers and reminders
• Measure and improve our marketing and site performance
• Comply with legal obligations, enforce our Terms, and protect our rights and users

Advertising, Email, SMS, and Phone Outreach

We may use your email, phone number, and activity data to:

• Send promotional emails
• Send promotional texts (SMS)
• Call you about offers, your account, or your purchases
• Build audiences for advertising on platforms (for example, matching hashed emails to show ads)

Your choices:

• Email: use the unsubscribe link in marketing emails
• SMS: reply STOP or use any method described in the text message
• Phone: tell us to stop calling marketing numbers, and we will honor it where required
• Cookies/ads: use cookie settings, device settings, and opt-out mechanisms described in this policy

When We Share Information

We share information only as needed to run the business. Categories of recipients can include:

• Eligibility verification vendors and identity validation partners
• Ticket suppliers, attractions, distributors, and fulfillment partners to complete your order
• Payment processors and fraud prevention vendors
• Analytics providers (including Google Analytics)
• Advertising partners and social platforms for measurement and audience building
• Customer support tools (email, chat, SMS, and call systems)
• Hosting, security, and infrastructure providers
• Professional advisors (lawyers, accountants)
• Authorities or parties in legal matters when required by law or to protect rights and safety

We do not knowingly sell your personal information for cash. Some privacy laws define "sale" and "share" broadly, including certain ad-tech disclosures used for cross-context behavioral advertising. California residents have specific opt-out rights for "sale" or "sharing" in that legal sense.

Data Retention

We keep information only as long as needed for:

• Operating the service
• Completing transactions and handling refunds or chargebacks
• Eligibility program integrity and fraud prevention
• Legal, tax, accounting, and audit requirements
• Dispute resolution and enforcement of agreements

Retention periods vary by data type. Eligibility and transaction records are often kept longer than basic web analytics logs due to audit and fraud needs.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. No system is perfect. You are responsible for keeping your password and account access secure.

Your Privacy Rights

A) U.S. State Privacy Rights (Varies by State)

Depending on where you live, you may have rights to:

• Confirm whether we process your personal data
• Access and obtain a copy
• Correct inaccurate data
• Delete certain data
• Opt out of targeted advertising
• Opt out of certain data sharing defined as "sale"
• Limit use of certain sensitive data (in some states)
• Appeal a denied request (in some states)

Many states now have comprehensive privacy laws, and more took effect or changed requirements going into 2026, which increases the need for clear opt-outs and sensitive data handling.

How to submit a request:

Visit our Contact page to submit a privacy request. We may verify your identity before fulfilling a request. If you have an account, we may ask you to sign in. If you do not have an account, we may request reasonable information to match you to our records.

Authorized agents: Where required (for example, California), you may designate an authorized agent, and we will follow the state's rules for verification.

B) California Notice and Additional Disclosures (CCPA/CPRA)

If you are a California resident, you can request access, deletion, correction, and you can opt out of "sale" or "sharing" of personal information as those terms are defined by California law, including sharing for cross-context behavioral advertising.

Categories of personal information we may collect (examples):

• Identifiers: name, email, phone, IP address
• Commercial information: purchases and tickets
• Internet activity: browsing interactions on our sites
• Geolocation: approximate location from IP
• Inferences: marketing and fraud risk signals
• Sensitive personal information may include eligibility-related attributes depending on how you verify eligibility

Business purposes: Provide services, verification, fulfillment, security, analytics, marketing, and legal compliance.

C) Global Privacy Control Signals

Where required, we will treat recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale or sharing for relevant browsers and devices, when implemented.

International Users, Including U.S. Military Outside the United States

Our service may be accessed globally, including by U.S. military members and eligible users located outside the U.S. If you access the service from another country:

• Your information may be transferred to and processed in the United States and other countries where our vendors operate
• Data protection laws may differ from those in your location
• Where laws like the GDPR apply, international transfers must follow legal transfer mechanisms (for example, Standard Contractual Clauses)

Ticket use may be location-specific, but purchase and access can occur abroad. That means cross-border processing can happen even though the experience is local.

Children's Privacy

This service is not directed to children under 13. If we learn we collected personal information from a child under 13, we will delete it as required.

Changes to This Policy

We may update this Privacy Policy. If changes are material, we will post a notice and update the "Last updated" date.

Contact

For privacy questions and requests, please visit our Contact page.