Report an Issue

Having a Problem?

If you're experiencing a technical issue, a problem with your order, or something that doesn't seem right on our platform, we want to hear about it. Our team investigates every report and works to resolve issues quickly.

What to Include

When reporting an issue, please include as much detail as possible:

• A description of what happened and what you expected to happen
• The page or feature where the issue occurred
• Your order number, if the issue is related to a purchase
• Screenshots, if available
• The device and browser you were using

How to Report

You can report issues through our Support page or by contacting our support team directly. We aim to acknowledge all reports within 24 hours and provide resolution as quickly as possible.

Urgent Issues

If you are experiencing an issue that prevents you from using tickets you've already purchased for a same-day visit, please contact our support team immediately so we can prioritize your case.